Support
Need help with Words Game Offline? Contact support and include the details below.
Contact Support
Email: andrii.raievnov@gmail.com
Use this email for gameplay questions, purchase issues, bug reports, privacy questions, and App Store review support requests.
What To Include
- Device model and iOS version.
- App version and build number.
- Language selected in the game.
- A short description of what happened.
Purchases
Coin packs are optional consumable in-app purchases. The shop also includes a non-consumable No Ads product that removes banner ads and grants 1000 coins once.
If a purchase completes but coins or No Ads do not appear, restart the app and open the shop so StoreKit can finish any pending transaction. Use Restore Purchases for No Ads. Use the promo-code button in the shop to open Apple code redemption for eligible App Store Connect offer codes.
If the issue continues, email support with the purchase date, product name, and the App Store receipt status shown by Apple. Do not send payment card details.